Buying Tickets Safely

How we process your payment securely

Ticketline are focused on protecting our customers from ID and card fraud. We are constantly improving our systems and procedures to make them more secure while still maintaining a quick and easy order process.

Our system conducts address checks on every single purchase made verifying that the billing address matches the registered bank account address. We also are a member of Visa and MasterCard’s 3D secure payments scheme where the customer may be asked to verify their identity directly with their bank as part of the online order process.

In a small number cases we may contact you to request additional ID before despatching your tickets to ensure that they go to the correct address.

All our transactions are processed over 128 bit SSL which encrypts your credit and debit card information. We send this encrypted information to our bank so they can process your transaction.

You can store more than one card number with us to give you more flexibility when booking.

We do not keep any of your card information on our servers or in our offices to maximise your security. All card information is stored by our bank at their secure data centre.

How to buy tickets safely

There are many credible-looking websites set up for the express purpose of making a lot of money for their owner and we only ever advise our users to purchase from primary ticket sites. Ticketline is an example of a legitimate, primary ticket outlet and is a member of STAR, look for the STAR logo on any site that you want to buy tickets from and think twice if it isn't there.

Primary Vs. Secondary Ticket Sellers

Secondary ticket sellers are rife and one thing most have in common is that they will generally charge you way over face value; this is always a warning sign that you're using a secondary ticket outlet. My advice would be to listen to the primary ticket agency newsletters and buy your tickets from an authorised primary ticket agent. Ticketline is one of them.

Protect yourself against the fake ticket sites, scams and touts.

Once again we must re-state that we only recommend buying from primary ticket outlets, but if you do decide at your own risk, to purchase from anywhere else this is what you need to look out for:

  • Look for sites that have a full limited company name that you can look up on Companies House.
  • Make sure there is a VAT number on the site.
  • Avoid like the plague sites that are based abroad. You will find difficulties reclaiming your money or getting a refund if they don't provide your tickets and reporting it to the authorities will be even more difficult as they use it as an excuse to wash their hands of it.
  • Go to the website www.who.is and type in the website name in the bar. Hit enter and it will tell you where and who the website name is registered to. Just scroll down to the part where it says "registrant". If it's overseas, a PO Box address or anonymous, don't buy from it.
  • Don't buy from eBay or Gumtree unless you like gambling and are happy to accept that you might not get your tickets or a refund. There is very little protection here and a number of scams have been successfully run via these sites.
  • Even if a show is sold out initially, keep checking back with the authorised sellers. Almost every show has more tickets released either nearer to the date or on the day of the gig. Don't give up!
  • Companies are required by law to show the face value. If it does not or shows the sale value well above the original value then it is not a valid agent.

As a result of the high demand, many fans will turn to the resale (secondary) market to get their tickets, but they run the risk of being ripped off or defrauded if they buy tickets from unscrupulous touts on the street or on unsecure sites. Many will be left out of pocket and face being turned away at the festival gate if their ticket turns out to be counterfeit.

  1. Don't agree to meet strangers to hand over money for tickets. They could take your money and run. Besides, it could be dangerous to meet someone you don't know.
  2. Make sure that any online exchange you use is reputable. Anyone can build a website or buy links on Google. Ask if they are in business with any major organisations or teams. Search to see if they've been written about by major publications.
  3. Never buy from a source that doesn't give clear instructions, terms and conditions. Good resellers are happy to explain what your rights are and what their responsibilities are.
  4. Don't buy tickets outside the event . This is where a great deal of fraud occurs. The "Picassos" of fraudulent tickets are now able to create forgeries that look as good as the originals, by the time you get to the door and are denied entry the street seller will be long gone.

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